Order online and pick up at the airport
It has never been easier to order goods from TAX FREE & SHOPS. You can choose from thousands of products at advantageous prices and collect them at Copenhagen Airport before you fly off. If you are travelling within the EU, you can also choose to pick up on arrival when returning to CPH Airport.
Find everything you need
You can find everything you need by browsing the various categories in the menu at the top or by clicking on the individual product categories. If you want to find a specific product, the easiest way is to use the search box to your upper right. Read more about each product or choose other variants by clicking on the product image.
Once you have found the product you want, click "Add to Basket". You can see your order by clicking "Basket" or "check-out". Here, you also have the opportunity to change the amount of products or remove products from the basket. You can make a list of favorite products to get back to later. Just click the heart symbol under each product.
When you have selected the products you wish to order, please click "Basket" or "check out". Select which country you are traveling to by choosing you destination in "Choose your destination". Then click "Next".
Step 1 - Where to pick up your goods
If you are travelling within the EU, you can choose to pick up your products on departure or on arrival in Copenhagen Airport. When you make your order, you are asked to specify your departure date and time, as well as the shop you wish to pick up your products in. Make sure you have typed the correct date and time in order for us to get your orders packed in time (no later than midnight before departure/arrival).
Step 2 - Customer profile
If you are a new customer, you have to fill in all the required fields.
If you are a member of CPH Advantage, check the box that says "Click here if you want to log in with your Advantage Account". Enter your e-mail and password, then click "Next." As a member of CPH Advantage you can choose to use your Advantage points to purchase the product, provided that you have minimum 7500 points on your account. You can also choose whether you want to earn CPH Advantage points or EuroBonus points for your purchase.
Check "Get great deals from CPH" if you want to receive information from CPH about good offers on various products and services.
Please read and accept the terms and conditions in order to complete the purchase. Then click "Next."
Step 3 - Print your receipt
Once your order is complete, you will receive a receipt on the screen that you should print. At the same time we will send a receipt to your e-mail. Please make sure you have created your account with the correct e-mail address.
Please be aware that you will be asked to identify yourself, your departure date and order number when you pick up your products.
If you are a new customer at taxfree.dk, you can sign up for Copenhagen Airport's royalty programme - CPH Advantage. It is free to join and you get lots of benefits, including great deals, upgrade offers, bonus points, activities, events and news. You earn points when you shop online at TAX FREE & SHOPS, book parking at parkering.cph.dk or reserve space in CPH Apartment Lounge.
You will often find accessible campaign codes on the site which offers a 100 DKK voucher. These vouchers can only be redeemed one time per customer for each campaign.
If a product is sold out
Your products will be packed about 24 hours before your departure. If a product is sold out, we will contact you so that you have the opportunity to choose another product.
Changes and cancellation of orders
Should you regret a purchase, you will be able to change your order up to 24 hours before departure. You can change your order by logging in with your e-mail address and password. You received your autogenerated password together with your first order.
If you have any changes to your order less than 24 hours before pick up, please contact Heinemann directly.